Happy Holidays from the EVS Department at Stanford Healthcare

As the weather gets colder outside, the warmth of the EVS team keeps going. The new year is approaching quickly but the team always has the time to spend with one another.

In celebration of the holidays, a pot luck was thrown for the team for their exceptional efforts this year.

Congratulations to Ricardo Guzman, Retail Supervisor on receiving the Special Service Award during the 59th Annual Stanford Health Care Awards celebration

Congratulations to Ricardo Guzman, retail supervisor at Stanford Health Care for being recognized as a recipient of the Special Service Award during the 59th Annual Stanford Health Care Awards celebration. 

The entire food services team celebrates the award recognition with Ricardo today during the Food Services huddle. The Food Services team are so proud on the well deserved recognition. 

Here is Ricardo's nomination:

Ricardo has been a part of the SHC family for over 29 years. This is his second consecutive year to be nominated for the Gonda Award. He began his career in Security followed by Food Services where he remains today as the Retail Supervisor. He has seen this amazing organization evolve several times throughout the decades. From the cafeteria with a side pick-up deli to the newly renovated space it is today. He played a critical role in the cafeteria renovation, operated and staffed 5 alternative dining locations throughout the main hospital campus for over 6 months to ensure our patient family members, guests and employees were well fed and culinary needs were met throughout the closure. This required rewriting workflows, complicated scheduling, ope-rationalizing new menus, set ups, equipment and team training. Ricardo, unlike others, does not fear change but rather embraces it. He goes above and beyond each and every day to ensure the Retail team is doing everything possible to create a comforting environment and place of solace for those looking after and caring for loved ones as well as the team members who are providing state of the art care for the patients.

He arrives daily at 4:30am and greets every day with a huge smile. He embodies CI-CARE with his daily interactions with customers and colleagues. He approaches challenges via problem solving methods and seeks to elevate outcomes, all the while, mentoring those around him. He is a team player dedicated to quickly resolving issues that arise. He has a vigor and zest for SHC like none other. He remains a “forever student” and welcomes new programs and processes with open arms. He exemplifies CI-CARE for it is the core of his multitude of daily interactions whether it be with a patient, family member or colleague.

Ricardo has a heart of gold. He has a way of truly being able to connect with his colleagues and direct reports with kindness, understanding and leadership. He expresses that this place has changed him for the better and SHC has given him more than he could ever give back.

Stanford Health Care’s vision is to heal humanity through science and compassion, one patient at a time. Ricardo has exemplified and embodied this mission for almost 3 decades. For 29 years, Ricardo has remained humble, positive, and motivated – a mentor to all he leads. Our success is rooted in loyalty and unfaltering dedication of rare individuals like Ricardo.

Congratulations Ricardo! We are very proud and grateful for your service!

Diwali celebration in the Environmental Services department at Stanford Health Care

Diwali, the festival of light, is one of the most significant holidays for the Hindu, Sikhs and Jains community.  The event theme is triumph of light over darkness and good over evil. This year it falls on October 19 in the united states while it is celebrated on October 18 in some other countries. 

During diwali, homes are cleaned prior to the festival to welcome the goddess of Lakshmi and the smell of food and cookies always fill the entire household. Paper lanterns, clay lamps or electirc lamps and incredible Rangooli (A design on the floor made from colored rice and powder) are used to decorate the household and shopping malls. Rangoli is used as a joyful way to welcome the Goddness of Wealth and Prosperity. Hindu women will adorn their beautiful saris (a traditional Hindu dress), colorful bangles and earrings and Men will wear dhoti (sarong wrapped around the waist and leg) with an oxford shirt. 

Today during the Environmental Services department morning huddle, we celebrated the festivity by first showing a video from National Geographic on what is Diwali and how it was celebrated.  https://www.youtube.com/watch?v=HrrW3rO51ak. Colleagues were then invited to sample an array of Diwali snack and food which was brought in by our colleagues who  celebrated the festivity. We also had bollywood music in the backgound during the event. What a great way to learn and celebrate our diversity!

Wishing all colleagues and readers who celebrated the festivity Happy Diwali. Wishing good health and happiness to everyone!

Left to right: Maria A, Vijay, Ramona, Alvin K, Yamin, Ashwin, Rozlin and Narranda

Left to right: Maria A, Sangita, Raj, Erika, Vimal, Yanira

Left to Right: Johnny, Jerry, Dran, Reina, Javier, Ragni

EVS colleagues learning about Diwali during huddle

Diwali desserts

Celebrating Healthcare Food Services Week at Lucile Packard Children's Hospital (Oct 9-Oct 13)

The Food Services team at Lucile Packard Children's Hospital celebrates Healthcare Food Services Week this week from Oct 9- Oct 13. This is the week we honor our food services colleagues who serve an integral role in providing nutritious meals to our colleagues, patients and visitors. 

Our main servery, Courtyard cafe opens at 7am-7pm and Java Junction cafe opens till 330am. Our first shift starts at 430am and our overnight shift ends at 400am.  Our food services team are our unsung hero that works tiresly to support the hospital mission to be one of the healthiest children’s hospitals in the country. The team are also very humble.  Whenever anyone gave them a compliment, they always said " I am just doing my job". This can be summarize by a quote Jay Cabus, retail operations manager provided :

"When I think about what doctors, nurses, and support staff go through, my problems are easy. It is my privilege to support and nourish them, so they can continue healing our patients. When you think about what these families are going through, we should give them options. It is our obligation to educate and provide our customers with healthy options, but most importantly, to give them the best possible service and care."

In addition to serving our patients, colleagues and customers, the team is also preparing for the opening of the hospital expansion, Packard 2.0 on December 9 which will provide a total of 361 licensed beds. The site will have several new food services facilities. http://expansionjobs.stanfordchildrens.org/pages/food-services. 

Under the leadership of Dwain Richardson, Director of Food Services, the team had been working tiresly in facilities and menu planning, hiring and training for the new expansion. 

Dwain and the management team planned this year event with an array of food and gifts to thank our food services colleagues for their dedication and commitment. Here is what the team has planned: 

Monday – Homemade fresh fruit danishes and pastries made in house by Chef Muhammad Siddiqui, Sodexo resource chef 
Tuesday – Steak and Tandoori Chicken Lunch prepared by Chef Muhammad Siddiqui

Wednesday – Homemade fresh Bread pudding and desserts prepared by Chef Muhammad Siddiqui

Thursday  – Ice Cream Social

Friday – Gifts 

Please join me in wishing all our Food Service worker a Happy Health Care Food Services week. 

Thank you for all that you do! Thank you for making everyday a better day for all those we served!

Team picture

Housemade Cheesecake 

Steak and tandoori chicken lunch

Harvest Cafe at Packard 2.0 (Opening on December 9, 2017) 

Dining area

Harvest cafe

Market Deli

Chef Specials

Lucile Packard Children's Hospital Environmental Services Week celebration (Monday, September 25-29)

The Lucile Packard Children's Hospital Environmental Services department is celebrating Environmental Services week this week from Monday, September 25- Friday, September 29. Throughout the week, the management team oraginze some fun filled events to show their appreciation to all Environmental Services colleagues.

The management team also prepared personalized gifts such as hand written notes and filled water tumblers with candy as one of the gift gifted during the event for all 108 Environemental Services department colleagues. 

I asked a couple of colleagues who were enjoying Chinese food at the patio today on what they think about the Environmental Services Week celebration as well as working for the Environmental Services department at Lucile Packard Children's Hospital. Here are what they says:

" I love working here at Lucile Pakard Children's Hospital. Time passed by very fast and I love everything about here. People are nice. I don't want to retire" Marcia Garcia, years of service- 26 years

"It is very nice that the department is celebrating Environmental Services Week. I understand it is hard to do this everyday. The event helps improve morale and we feel appreciated. I really enjoy working here. I had never felt this appreciated at all my other jobs" Michael Terra, years of service - 7 months

"Everything about the celebration is good. Colleagues can enjoy it together and we get to celebrate for a whole week! There is something to look forward to each day" Edith Alfaro, years of service- 23 years

"I like the tumblers. I collect those. It is very special as it came with a card with my name  handwritten by my supervisor"  Marta Monterossa, years of service- 15 years

"I enjoy working here. I love seeing kids getting better. Smiling and happy. That's what we are here for.This is a great hospital to work for. I have work here for 2 years but I feel like I have been here for 25 years" Carlos Reyes, years of service- 2 years

Recently during the hospital 26th Annual Achievement Award on September 3, Eleazor Delgadillo, Environmental Services Assistant was named as a recipeient of the Grace Awards and Employee of the year. 

Below are a transcript and picture on the annoucement on Lucile Packard Children's Hospital website http://healthier.stanfordchildrens.org/en/26th-annual-achievement-awards/

Grace Awards

“The Grace Awards are in honor of Lucile Salter Packard, and the reason we called it the Grace Awards is because she was known as a woman of grace,” said Christopher G. Dawes, president and CEO at Stanford Children’s Health. “Her vision and compassion led to the creation of Lucile Packard Children’s Hospital. It is truly unique.”
The Grace Awards recognize outstanding achievement and dedication in caring for children and expectant mothers. This year Stanford Children’s Health named Eleazer Delgadillo, housekeeping assistant, as a Grace Award winner and the 2017 Employee of the Year.
“Eleazer exudes a warm energy to everyone around her, and she’s humble,” said Jill Sullivan, MSN, RN, vice president of hospital transformation, referencing comments shared by Eleazer’s colleagues.  “She doesn’t expect recognition for her work, and she truly deserves recognition. She’s a major asset to our hospital.”

Left to Right: Christoper G.Dawes, President and Chief Executive Officer,

Andrew Rich, Dir of Environmental Services, Eleazer Delgadillo, Grace Awards and Employee of the year recipient, Jill Sullivan, MSN, RN, vice president of hospital transformation

Housekeeping Week Celebration Calendar of event

Sitting (Left to Right): Marta, Edith and Maria
Standing (Left to Right): Consuelo, Ruben and Carlos 

Michael Zader, Administrative Director, General Services joining the team in the celebration
Sitting (Left to Right): Maria, Angela and Veronica
Standing (Left to Right): Travis, Margarita, Margarita, Victor, Martha, Diego, Carlos, Mic and Ruben

The management team with the handwritten water tumblers
Left to Right: Travis, Roberto, Melissa and Diego

To all our Environmental Services department colleagues at Lucile Packard Children's Hospital. 

"Thank you for all that do! Thank you for making everyday a better day for all those we served". Happy Environmental Services Week!

Market Square Cafe new winter/fall menu starting October 2

Have you been to a restaurant that served amazing food? Have you ever wish you get invited to the Chef's table or be present to witness how the menus were put together?

Today I am that lucky person. I was very fortunate to be invited by the Stanford Health Care Food Services team to attend their new menu planning session for the new fall/Winter menus starting  from October 2-October 6. According to Chef Andrae Elizondo, CEC, the new menu also took into Employee's and Customer's requests and feedbacks. So, it is a collaboration between both customers and food services colleagues.

Jodi Krefetz, Interim Director Food Services,  Eva Shum, CDM, CFPP, Retail Operations Manager, Ricardo Guzman, Retail supervisor, Olga Gonzalez, Retail supervisor, Andrae Elizondo, Executive Chef, Jeremy Garrett, Sous Chef, Miguel Garcia, Head cook and Ashley Copley, Food Services Manager were in attendance.

The process started with Chef Andrae introducing each dishes. Questions such as ingredients, origin of the ingredients, healthy options, presentations, how well the meal hold on take out orders, textures, and price were involved when each dishes were tasted.  Recommendations and feedbacks were also provided to the chef. I am like a kid in the candy store. Mesmerized with how elaborate a menu planning is and how good it taste. Five dishes were introduced at the menu planning session and four dishes makes the cut.

Here are the menu items that made the cut. The menu will be introduced at Market Fresh Cafe starting October 2:

1) Braised beef short ribs
2) Ramen bowl with Kurobuta pork or tofu with miso broth
3) Shrimp Tempura Ramen bowl
4) Chicken Penne with Marinara Sauce

We also had a chance to try the Homemade No Bake Key Lime pie which will be available on September 23rd during Key Lime Pie Day!

When the team compliments the chefs on job well done, Chef Miguel mentioned "All dishes were put together with love by the production team". It definitely shows Chefs!

Thank you for a wonderful afternoon!

To all readers, if you happened to be around Stanford Health Care, please stop by to try the new Fall/Winter menu.It will be available starting October 2!

Back row (Left to Right)- Jodi, Olga and Eva
Front row (Left to Right)- Chef Andrae, Miguel, Jeremy and Ashley

Tasting table

Pork Ramen

Tempura Shrimp Ramen 

Celebrating Rosh Hashanah at Stanford Health Care Market Square Cafe

Rosh Hashanah 2017 starts at sundown today, Wednesday, Sept. 20 and will last through the end of the evening of Friday, Sept. 22. Rosh Hashanah celebrates the start of the Jewish new year according to the Jewish calendar. "Shanah Tovah" is the appropriate greetings for the holiday.

At Stanford Health Care Market Square Cafe, we celebrates the festivity by offering fresh baked honey loaf cake and the popular tradition of Apple with Honey. Honey signifies hope for a "sweet" new year.

To learn more about the holiday, please visit the following link Rosh Hashanah Fast fact on CNN website

Wishing all readers who are celebrating Rosh Hashanah Shanah Tovah!

http://time.com/4950221/happy-rosh-hashanah-greeting-hebrew-shana-tova/

Stanford Housekeeping Week Celebration

HAPPY HOUSEKEEPING WEEK!!!

From September 11th - 15th, the Environmental Services Department celebrated the workers that make Stanford SHINE! Supervisor Vijay spent the prior weekend decorating the EVS office with balloons, streamers, and lanterns. To show our appreciation to their hard work, the management team provided all sorts of food, such as Hawaiian, sandwiches, pizza, chinese food and cake. 

The management team also held a raffle giveaway, which included prizes of gift cards and insulated lunch bags. 

Director Yamin Bregeth always leaves his door open for his employees but for EVS week, he really wanted to show his gratitude for their hard work by providing lunch for the employees everyday this week. Even Stanford Healthcare President and CEO David Entwistle wanted to be part of the festivities as he visited the team for the Hawaiian Luau lunch. 

Some of the staff comments include:

 "The best Housekeeping week since I've been here." -Erika Garcia

 "The Hawaiian food catered in was delicious." -Chand Sharma

"I've been at Stanford for over 10 years and this is the best housekeeping week so far." -Allan Gomez

Again, the management team gives a big THANKS for all you do! Keep up the great job and being a integral part of boosting Stanford Hospital as a Top 10 hospital in the country!!

Hawaiian Luau lunch was catered by Golden Harvest

Food is served by Ashwin and Vijay

Food being served by Andrew and Chris

The team poses with a full stomach!

Andrew and Leonor with their goofy moment

The raffle prize winners posing for their winning prizes

Arun with his prize

Sam with his prize

Celebrating National Coffee Ice Cream Day at Stanford Health Care Market Square Cafe

The Food Services team celebrated National Coffee Ice Cream Day https://nationaldaycalendar.com/national-coffee-ice-cream-day-september-6/ today at Stanford Health Care Market Square Cafe from 2-4pm.

Customers can choose between a choice of Coffee Ice Cream, Iced Coffee and Coffee Ice Cream float. According to Eva Shum, CDM, CFPP, retail operation manager, it is a fun way to celebrate the holiday with both the customers and colleagues at Stanford Health Care.

Apart from National Coffee Ice Cream day,we are also offering Belgian waffles from September 11th-15th and we will be celebrating Key Lime Pie Day on September 23.

While you are there, don't forget to take a selfie with our life size standee of our very own Executive Chef, Chef Andrae Elizondo, CEC. #marketsquarecafe

Sodexo Patient Equipment Management Solutions (PEMS) celebrates 805 Injury Free day today

The Sodexo Patient Equipment Management Solutions (PEMS) team at Stanford Health Care and Lucile Packard Children's Hospital celebrates 805 injury free days today with a Pizza party.

The team has been supporting Sodexo Zero Harm safety culture. http://sodexoinsights.com/safety-zero-harm/ and Stanford Hospitality team safety mission -"To discover behaviors and/or environmental factors that lead to safety risks and mitigate them to protect our staff and provide a safe environment".

Before the team starts any task, they ask the following 3 checks for safety questions:
1) Do I know how to do the job?
2) Do I have the right tools and equipment to do the job?
3) Is my environment safe?

If the answer to any of the above questions are no, colleagues are advised to stop, seek assistance and correct the situation before they proceed.

The team also mentioned Teamwork is another contributing factor to a safe environment. When each team member plays an active role in safety, not only are we making the hospital a safer place for our patients, it also improves the quality of daily life for all colleagues. It is making the workplace a better environment for everyone.

According to Peter Stanislaw, Director of Express Services, " Providing hospital staff, patients and visitors a safe environment is paramount in PEMS. The culture was instilled during department orientation , and is encouraged in our daily huddles. Taking the time to prepare standard work and providing detailed training has also contributed to the department meeting the 800 safe-day milestone".

To the PEMS team- Thank you for your commitement to the Sodexo Zero harm safety culture!

The PEMS team 

Gio

Left to right: Delroy, Sheila, Calvin and Jose Perez

Left to right: Gio and Jomari

Left to right: Jon Fullbright and Jesse

 Left to right: Peter and Sergio