Presenting the Stanford Healthcare Hospitality Team C.I.CARE Video

Our colleagues in the Hospitality department  at Stanford Healthcare which consisted of Patient Equipment Management Solutions (PEMS), Patient Transport, Food Services, Environmental Services and Facilities Services Response Center (FSRC) put patients and colleagues at the heart of everything we do.

At Stanford Healthcare, we use C-I-CARE which is a framework for structuring best practice in communications and developing relationship based care approaches with patients and colleagues.

C-I-CARE outlines key interactions. Here is a description of the acronym:

• Connect with people by calling them their proper name, or the name they prefer
• Introduce yourself and your role
• Communicate what you are going to do, how long it will take, and how it will impact the patient
• Ask permission before entering a room, examining a patient, or undertaking an activity
• Respond to patient’s questions or requests promptly; anticipate patient needs
• Exit courteously with an explanation of what will come next

Our colleagues are using C-I-CARE in their daily interaction whether at work or at home.

In the following video, our colleagues from PEMS, Patient transport, Food Services and Environmental Services will show you how we apply C-I-CARE at Stanford Healthcare.